I recently discovered an interesting loophole in Amazonland that seemingly lets you use a Kindle for a year and then return it for a full refund.
I don’t know if I experienced a random occurrence, a weird glitch, or if it’s just Amazon employing an unusual sales strategy. Given Amazon’s history, I tend to suspect that it’s the latter. I’m hoping others with experience returning Kindles can chime in in the comments section below so we can find out if this is a standard policy or if it’s just a glitch.
This is what happened: Back when Amazon first announced the Kindle Fire HDX, I ordered one to review. But time got away from me and after a month had passed it seemed rather pointless to write a review after so many others had already been posted. So I decided to return the HDX since I have no use for another tablet. That’s when I encountered the oddity.
From my experience, Amazon usually gives you a couple weeks to get an item to UPS that you are returning. But when I went to return my Kindle Fire HDX, I found that Amazon is allowing 11 full months to ship it back.
I received the HDX on October 14th, 2013. I did the return authorization on November 13th. The paperwork says the item must be returned by October 13th, 2014.
I know UPS can be slow sometimes, but that’s a crazy long return window, don’t you think? The Pony Express could get it done in that time.
At first I was sure the return date was an error. But the more I think about it the more I’m not so sure. Knowing Amazon, I suspect they could very well be doing it on purpose.
Maybe they think that by giving an inordinate amount of time to return a Kindle, it will give potential returners/customers more time to change their mind, or flat-out forget about it.
Well, I’m going to call Amazon’s bluff. Even though I don’t use the device hardly ever, I plan to wait until October to send it back to see what happens. I’m sure Amazon will honor the return since the paperwork has the date on it, but it sure seems like an odd way to do business. Anyone can get a return authorization and then keep using the Kindle for a year and then return it for a full refund about the time the next model comes out.
Amazon is known for having a generous and easy return policy. When it comes to Kindles, you have 30 days from delivery to return it for a full refund, unless it was purchased during the holiday period between the beginning of November and the end of December, then you have all the way until the end of January to return it. But giving a full 11 months to ship a Kindle back? That’s a little hard to believe.
So the question remains: is it a glitch or the standard Kindle return policy?