How to Fix a Kindle eBook That’s Not Downloading


If you happen to experience a problem with a Kindle ebook or Amazon app not downloading or not finishing downloading, there are a few things you can try to do to remedy the issue on your own before having to contact Amazon support.

It’s not very common, but sometimes a Kindle book won’t download properly when using a Kindle app for Android or iOS, and to a lesser extent Kindle ereaders and Fire tablets.

Usually it’s just glitch or a bad wireless connection, and the book will often download with a second attempt.

Sometimes a little patience is all that is required; just set the device down and check it again in 10-15 minutes. Occasionally Amazon’s servers get bogged down and just need some extra time to process.

If you continue to experience problems downloading a Kindle book or app, here are some tips to try:

1. Shut down and restart your device (you’d be surprised how often this fixes most problems).

2. Disconnect and reconnect your wireless connection and then confirm that wireless is working.

3. If the book or app gets stuck downloading partway, select to delete it from your Kindle app or device and then try re-downloading it from the cloud section.

4. Go to the Manage Your Content and Devices page at Amazon to find the ebook or app that won’t download and select the “Actions” field to choose to “Deliver” the title to a specific device. Or you can choose to download and transfer it to your device from a computer with a USB cable.

5. If you don’t see the book or app on the Your Content and Devices list, you can check to make sure the order was completed in the Digital Orders section of Your Orders at Amazon.

6. If none of the above resolves your issue, contact Amazon support for assistance.

6 Responses to “How to Fix a Kindle eBook That’s Not Downloading”

  1. My Kindle 3 3g (keyboard) quit functioning on 3g and so I phoned Amazon but their reset, etc. Advice did not work. So as a last resort I opened the case. Not difficult as you just get something plastic, like a putty knife or plastic picnic knife, and you slowly apply pressure into the cracks between top half and bottom half to pop the catches all around. I noticed the SIM holder and so pushed it up gently from one side, it pivots from one side, and pulled the SIM card. Then to clean any corrosion type coating I wiped the metal contacts on a clean cotton the shirt and that fixed it.

  2. Purchased Dark Fire by CJ Sansom back in July. It only downloaded to 87% and now is jammed. I tried to delete and reorder. I already purchased so I don’t want to rebuy. It is still showing on my Kindle but doesn’t respond to touch. It is just stuck on 87% download. I’m at a loss as how to fix this.

  3. I purchased Comprehensive Radiographic Pathology e-book for study purposes.
    I downloaded the Kindle app on my tablet (android), but every time I sync and try to download it, it stops at 90% and then gives an error.
    I tried downloading it multiple times and also restarted my device, it still did not download completely.
    Please help, as I paid very much for this e-book.

  4. I have ordered some books . they Do not download. Even though my Kindle days it is connected to WiFi. I have tried 3 different wifi. Connections. Connects to all but still will not down load books.

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