If you have a Kindle with a cracked screen, you may be wondering if it’s possible to fix it or not. The short answer is: probably not. Even a hairline crack can render a Kindle useless.
Amazon has no option to send a Kindle in for repair and there are no authorized repair centers, so if you want to fix your Kindle it has to be a DIY project.
If you’re tech savvy and like taking stuff apart and putting it back together again, then you can probably pull off replacing a Kindle’s screen.
However, the E Ink screen is the most expensive part that Kindles use, so replacing a screen doesn’t make financial sense most of the time.
For example, a replacement screen for the Kindle Paperwhite 3 currently sells for $57.81 on eBay.
Yet you can get a refurbished Kindle Paperwhite 3 in like new condition from Woot for $59.99.
Plus there aren’t any reputable, well-known places to purchase replacement screens from; most have to be imported from China from some seller you’ve never heard of before.
There’s also the fact that there’s a number of subtle variations between screens, and it can be difficult to track down the exact screen that you need.
In most cases warranties don’t cover broken screens unless you paid for an extended warranty with coverage for accidental damages.
The upgraded 2-year warranty that comes with the Kids Kindle covers broken screens, but regular Kindle warranties do not cover cracked screens, which is unfortunate because E Ink screens are easy to break.
Sometimes you can get a discount on a new Kindle if you contact Amazon support, but they are in no way obligated to do anything about a broken screen.
The best thing to do with a Kindle that has a cracked screen is to use it as a trade-in toward the purchase of a new Kindle because Amazon will still give you $5 for it plus a 20% off discount on a new Kindle even when trading in a broken Kindle.
Bob Merlin says
Perfect answer! Not only are they expensive, but you’re buying a “pig in a poke!” You don’t know what you’re getting.
You can get batteries on eBay but you better know exactly which one you need because they don’t! I had a problem with a Kindle 2 battery. There are two that fit fit. The sellers I tried ti deal with had no idea, they just had the batteries and knew zip.
Anon says
It’s incredible how fragile and delicate the Kindle screens are. Mine got broken after being in a briefcase for a couple of hours; the fact that you can’t replace the screen is simply outrageous. Getting a discount on a new Kindle when the one you have functions great won’t do and just participates in this hideous “throw-away” culture. I will never purchase a Kindle again; particularly since I had a very poor experience with Kindle customer service.
Jillian king says
So have I. I just bought a 5 book set for $45 and all I have got is an intro into each book and I don’t know how to sort this out or who to go to
Ish says
I replaced the screen & battery by swapping parts in two old Kindle 3rd gen. It wasn’t that difficult.
foulz says
I am trying to do the same with an All-new kindle basic model. I have two devices but only one working screen and one working board chip. do you have any tutorials that could help me replace the screens with one another?
Andre says
Agree with the comments above regarding Amazon’s throwaway culture. I have a Kindle that has stopped working after the battery has discharged completely. It refuses to re-charge and none of the recommended re-set procedures worked. After opening, removing the battery and re-charging externally and replacing, worked perfectly. Re-charged via usb port and found the Kindle had stopped working again – totally unresponsive. Removed battery and tested externally – battery voltage and charge was fine (able to power another device). Found the only way to get Kindle working was to remove the back, moisten finger and touch the circuit board surface near the power switch – this will cause it to wake up and re-boot after which it works normally for a random time (anything from a day or two to a few minutes) before becoming unresponsive again. Looks like a poorly designed power management circuit, Bottom line – I will never buy another one again – of for that matter any electronic product from Amazon.
Jill Davies says
I now have 3 kindles with disfunctional screens, one keyboard and 2 early versions, non-touch screen. I’d be happy to buy a new one, but not a touch screen which I hate. Please how can I get new screens, or someone who is prepared to fix.
Nathan says
Replacement screens are expensive and it’s difficult to find the exact one you need. You’d be better off buying an older used model if you don’t like the new ones. The Paperwhite 4 and Kindle Oasis have the option to disable the touchscreen if that helps (page turn swipes still register on the Paperwhite since it lacks buttons).