Over on Amazon’s official Kindle forum, there are bunch of random posts from people having problems with their Kindles, everything from not being able to download ebooks to getting errors when trying to buy something from the Kindle Store, and some people are experiencing WiFi issues or their Kindle keeps freezing up.
It’s kind of funny because random people and Amazon Staff members chime in and the answer is usually the same regardless of the specific issue or bug the poster is encountering with their Kindle, and it’s the first rule of tech support.
Restart your device.
It’s a good reminder for anyone that uses a Kindle. If your Kindle starts acting buggy, if it seems slower than usual or something isn’t working right, the first thing you should do is restart it and see if that helps.
To restart your Kindle, go to Settings > Device Options > Restart. You can also hold down the power button for 6 seconds to bring up a dialog box with the option to restart.
If your Kindle is frozen and it’s not responding, hold down the power button for approximately 40 seconds. That will also trigger a restart, and it’s not exactly obvious considering how long you have to hold down on the power button. Just keep holding down until your finger cramps up nice and good.
Nine times out of ten a restart will fix most random software issues on a Kindle. If that doesn’t work, the next thing most customer service reps will tell you to do is apply a factory reset. That’s a bit more drastic because it will remove all of your downloaded and transferred content, and everything will go back to how it was when you first got your Kindle. You’ll have to redownload all of your books and set things up all over again, but that usually works to fix more serious issues.
If you need to reset your Kindle, go to Settings > Device Options > Reset.
Now that you know about restarting and resetting your Kindle, you’re fully trained to be a Kindle customer service rep.