If you frequent the interwebs and various social media outlets, you’ll find complaints about Amazon and Kindles virtually everywhere.
Lately it seems like complaints about Kindles are getting louder again with Amazon changing the user interface on Kindles for what seems like the 20th time. A lot of people are having issues with bookmarks and the dictionary after Amazon changed things with the latest 5.18.6 software update.
The problem is posting complaints online doesn’t accomplish anything. People would be better served sending their complaints directly to Amazon. Fortunately, you can do this from your phone or a web browser and it only takes a few seconds.
If there’s something about your Kindle that you don’t like, you can send feedback to Amazon from this Kindle Help webpage in the “provide feedback” section at the bottom of the page. You have to be signed in to your Amazon account for that page to load properly.
You can also scan a QR code directly on your Kindle to get the same options using a phone. On your Kindle go to Settings > Help > Contact Us. You can also find the url for the page linked to above (https://www.amazon.com/Kindle-Help), which redirects to a different page.
There used to be an option to send feedback directly from your Kindle on that settings page, but that’s one of the many things that Amazon changed recently; now you have to go through extra steps and visit a separate page using a second device. That way there’s a chance you’ll decide to buy more stuff from Amazon while you’re at it.
It’s not as convenient as it used to be, but that’s the best way to contact Amazon about Kindle issues. And history has shown that they do actually listen sometimes.
Personally, I find the constant UI changes on Kindles to be really obnoxious, especially on older Kindles. You get used to how things work, and then like 3 years after getting your Kindle Amazon will randomly change a bunch of stuff around, forcing you to learn a new UI on a Kindle you were happy with for the past three years.
It’s kind of like how grocery stores rearrange their entire store every few years and then you don’t know where anything is located and you’re stuck wandering around looking for something that’s now on the other side of the store. But stores don’t usually break stuff and remove parts of their store during the process, like Amazon does with Kindles.
Thank you. I’m sick of the missing book covers, and the issue with my Kindle Colorsoft now loading all of my ebooks. My Paperwhite has the same issue with the book covers, but all of my eBooks are present. Another issue with my Kindle Colorsoft is that the Wi-Fi drops and then turns back on. This is the replacement Kindle Colorsoft. Is Amazon sending refurbished replacements when a Kindle is broken?