• Skip to main content
  • Skip to secondary menu
  • Skip to primary sidebar
  • Blog
  • Kindle
  • Nook
  • Onyx Boox
  • Kobo
  • Comparisons
  • About
  • Disclosure
The eBook Reader Blog

The eBook Reader Blog

The eBook Reader Blog keeps you updated on the latest ereader and tablet news, reviews, and tutorials.

  • News
  • eBook Readers
  • Sales & Deals
  • Reviews
  • How To Guides
  • eBooks
  • Free eBooks

Software Update Breaks Videos on Kindle Fire Tablets

August 8, 2015 by Nathan

Fire HDX tablets

The Kindle customer discussions forum at Amazon is littered with numerous complaints about videos no longer working on some Fire HD and Kindle Fire HDX tablets.

This is a result of a recent software update that Amazon has started issuing to Fire tablets. It has nothing to do with Adobe Flash Player or any of that nonsense.

Not all video services are broken. Reports seem to suggest that things like Netflix and Amazon’s videos are still functioning properly, but users can’t watch YouTube videos, videos posted on Facebook, sideloaded videos, Hulu, or streaming videos using a web browser.

According to a few reports, the problems extend to other apps and services as well, including streaming music from Pandora.

The Fix

Unfortunately there is no way to fix these problems as of yet. There’s no need to waste time deleting app cache, reinstalling apps, rebooting, or factory resetting—none of the usual fixes work, according to numerous reports.

Patience is pretty much the only option at this point. Amazon’s technical team is aware of the problem and is working to fix the issue.

Yesterday reports from Amazon customer service gave a 12-24 hour window for a fix, but now more recent reports from Amazon suggest it could take as long as 3-5 days.

Hopefully they get this problem resolved sooner than that, but it’s hard telling.

This problem is most likely the result of Amazon tightening up security flaws after recent reports of vulnerabilities to Android’s multimedia processing components that gives hackers the ability take over a device through videos embedded in text messages, apps, or web pages.

Filed Under: Amazon Kindle, Tablets Tagged With: kindle fire hd, kindle fire hdx

Disclosure: This website is monetized through Skimlinks and Amazon's affiliate program.

Reader Interactions

Comments

  1. box5angel says

    August 8, 2015 at 4:28 pm

    Thank you so much for this article. I had no clue what was going on. I even did more than half of those things thinking it would be fixed. This is so frustrating. Guess, I’ll have to wait patiently along with a gon of other people for the fix. *sigh* Thanks, again!

  2. TtavisD says

    August 9, 2015 at 5:31 am

    I thought my kindle had just broke on me after the update. Thanks for letting us know the problem wasn’t on our end.

Primary Sidebar

Kindle Book Deals

10 Free Kindle eBooks and Kindle Deals

Onyx Boox eReaders

A Word of Caution About Buying Onyx Boox eReaders

Bigme B1 Pro

First 10″ Color E Ink eReader Bigme B1 Pro (Video)

Kindle-Voyage

Contrast on E Ink Devices is Getting Worse Instead of Better

Kindle Oasis Page Turns Faster

Kindle Oasis Now Turns Pages Faster?

Navigation Menu

  • Homepage
  • The eBook Reader Blog
  • Comparison Tables
  • Kindle Comparisons
  • Best eBook Readers
  • Reviews
  • How To Guides

EMAIL NEWSLETTER

Sign up below to receive updates by email delivered by Google Feedburner!

Copyright © 2021 · Magazine Pro on Genesis Framework · WordPress