According to a number of user reports over on Amazon’s Kindle forums, some people are experiencing a problem with the 8.9-inch Kindle Fire HD where all content—photos, videos, and apps—suddenly disappears without warning.
It turns out there’s an issue with the Kindle Fire HD 8.9″ that causes it to deregister itself, which essentially resets it back to factory settings and erases all the content to start back from scratch.
Reports seem to indicate that the problem only affects the one model, not other Kindles or Fire tablets.
It probably happened because Amazon is so obsessed with issuing software updates every couple of weeks lately. They probably rushed the last update without checking everything first.
It’s gotten to the point where I hate to see updates, not just from Amazon but from everywhere (and especially Microsoft—the undisputed kings of crappy updates). Half the time the software updates just make things worse instead of better, and remove features you like for no apparent reason.
Anyway, there’s a simple fix for the Kindle Fire HD to get your content back. You just have to re-register it to your Amazon account from the settings menu. You’ll probably have to redownload everything and take the time to re-setup your tablet again, which is a pain, but at least your content won’t be lost.
To re-register your Fire tablet, swipe down from the top of the screen to open the notifications menu and select More > My Account. If your Kindle Fire isn’t registered tap the Register button and enter your Amazon credentials.