The internet is quite strange sometimes. You’d never go up to some random person on the street and ask them why your Kindle ebook won’t download, yet it’s seemingly common practice to ask random people on the internet to help fix all manner of issues that come up.
If you have a problem with a Kindle ereader, a Kindle app, a Kindle ebook or anything else related to a Kindle, the best thing to do is to contact Amazon support directly.
They’re available 24/7 by phone, email, and chat.
I know, support people can be tough to deal with sometimes because they have a tendency to treat everyone like idiots that don’t know anything, but these people are getting paid to help fix problems all day long.
Asking a random person on YouTube, Facebook or some forum might lead to the right answer eventually, but you’re more likely to encounter comments from people that have no idea what they are talking about than people that do (it never ceases to amaze me how much misinformation gets posted online from people that think they’re experts but in reality have no clue what they’re talking about).
A lot of times you can just do a quick Google search or search Amazon’s help topics to find solutions for common problems without needing to contact support.
You can also find helpful information in the Kindle user guides, and there’s this help section at Amazon with Fire & Kindle Support Videos.
As mentioned in a previous article, be very cautious of phony Kindle repair and support websites. There’s a lot of them out there, and they even appear high in Google search.
Ways to Contact Kindle Support
1. Amazon’s Contact Us Page (login required)
From there you can select specific devices and digital content to get help with, and choose how to communicate with support, be it by email, phone or chat.
Hit the gray “Contact Us” button on the left (not shown on mobile). This will lead to the same page above, but you can use the support landing page to find help articles for common problems.
3. Phone
You can use Amazon’s “call me” feature accessed from the main contact page referenced above where you give them your info and phone number and they call you to help, no need to wait on hold, but if you’d rather call them yourself use these numbers:
General Help Number
Toll free: 1-888-280-4364
International: 1-206-266-2992 — charges may apply
Being a little tech savvy, I usually type a few well chosen words in Google and I find what I want and quickly. I like Youtube videos where you can actually watch it being repaired. I have fixed autos, motorcycles, computers of all sorts from Youtube videos. It’s all there at your fingertips; you just have to know how to ask.
That’s very true ,I am asked all the time how did you do that or know that?
You have to know how to ask the right ?’s
if you want the right answers 🙂
Technical forums are a fun read, specially the ones for very specialized software, that’s where you realize the world is full of morons. I don’t mean people that don’t have a clue but try to ask intelligent questions, but people asking for someone to do their jobs (for free, of course), people asking for a magical button that solves their problem and who get angry when they are pointed to a 200-page document because there’s no magical button, and my favourite, employees from support of that piece of software asking for help on basic tasks, that gives me a lot of confidence when I have to open a ticket to get support…
Hiya, I am trying to download 2 books I have already purchased them, but I I have bought a new tablet the books are lynda la plant backlash, the 2nd book is aushwitz, and the can you help me please.
my kindle is stuck on portuguese- how do i get back to english?
How do I change my credit card details
I lost my white paper kindle this week. I have ordered a new one. I use it every day. My question is. When I get my new one. Can you help me revolver my library and unread books. I hope to have my new one May 5. Thanks for your assistance. Clark Defler a loyal kindle user.
I fell getting into the bath,and my kindle joined me. How do I dry out my kindle?
Just position it upright so the USB port is pointing downward.
I am on my 2nd kindle and exactly the same thing is happening with this one. I cannot get access to my books. My kindle is not holding a charge and when I turn it on it turns itself off within a few seconds. Instead of showing the usual background when it is off it is showing part of the index page and part of the normal background. I have just downloaded around 20 books -some free and some money taken out of my bank for the rest. Can you help me please?
My purchases are not going to my kindle instead they have started going to my library and I can’t find them . What’s going on after over 600 books have been on my kindle
I just ordered the book hotel by panels Kelly. Many of the pages were missing or didn’t come through device. I paid 9.99 and feel I got cheated.
See here: How to Return Kindle eBooks Purchased from Amazon for a Refund
Payment card out of date now doo I add a new card